Date: Form ID:

In order to be eligible for free training you must complete this survey in full. Please provide comments for all your selections.

Please provide any comments about your technical support representative. Terrible Unsatisfactory Satisfactory Above Average Excellent How do you rate your technical support representative? How do you rate the quality of the technical support assistance you receive? Superior Knowledgeable Satisfactory Inadequate Terrible Provide any comments about the level of technical support you receive. How would you rate the response time for your technical support requests? Immediate Quick Adequate Slow Terrible Please add any comments about technical support response time. Not Rated Not Rated Not Rated

Please provide any comments regarding BAI Software quality. Poor Inadequate Adequate Good Excellent How do you rate the quality of BAI software? Not Rated

First Name: E-Mail: Last Name: Locality: Who is your contact person at BAI? Telephone: Amanda W. Eric M. Genine H. Jackie F. Karen S. Robin C. Roger M. Yes Please contact me regarding this survey: No         ( ) - Ext. Department:  

How do you rate the BAI Help Desk? Love It Like It Indifferent Dislike It Hate It Do you use the FAQ (Frequently Asked Questions)? Yes No If not, why? If so, how do you rate the quality of the FAQ's? Excellent Helpful Adequate Inadequate Useless Provide any comments related to FAQ's Please provide any comments about the BAI Help Desk. Not Rated Not Rated

How do you rate the BAI Forums? Worthless Unhelpful Indifferent Useful Outstanding Provide any comments related to the Forums. Not Rated

Do you have an AutoLoad ESD contract with BAI? Yes No Please provide any comments about BAI ESD's Please rate your satisfaction level with the BAI ESD's Adequate Disappointing Terrible Good Excellent Not Rated

How do you rate the quality of BAI installations? Average Below Average Poor Above Average Excellent Provide any comments about BAI installations. Not Rated

How do you rate BAI training? Excellent Good Satisfactory Unsatisfactory Poor Please provide any comments on BAI training Not Rated

How do you rate the BAI Users Groups? Excellent Good Satisfactory Unsatisfactory Terrible Please provide any comments on BAI training Not Rated

Have you participated in a BAI Web Ex Meeting? Yes No If so, how do you rate Web Ex? Indifferent Dislike It Hate It Like It Love It Please provide any comments about Web Ex. Not Rated

Would you buy BAI Software again? Yes No Would you recommend BAI software to other municipalities? Yes No