Log in with your username and password provided by BAI and click Log On.

If you have any open calls they will show up here.
If you wish to add a call click on the Add New Call

Use this screen to tell BAI about your problem or suggestion. Please only check this is an Emergency if it is truly an emergency. Notice there is also a FAQ link at the bottom. It is possible that your question is already out here. Click on the FAQ link.

If you are looking for 1099’s for example type it in the keyword search.

You will see all the docs with 1099 in the question. You can also click on search for a more detailed search.
Back at the Call center you can show all your closed calls as well. You can look at the open calls and also all the details that are associated with that call.

Under category you can place your mouse over the person and see who is servicing your call. You can click on the text to see what notes he/she has added.